Maintenance software where a job isn't done until it's proven done

The problem with "optional attachment" photos

Nearly every maintenance tool has a paperclip icon somewhere. That's not the same thing as photo proof. When photos are optional, they get added when someone remembers, skipped when they're busy, and trusted on faith the rest of the time. "Status: completed" means exactly one thing: someone typed "completed."

Then a tenant disputes a repair, or a problem comes back three months later, or you're trying to remember what a contractor actually did before paying the next invoice, and the record is a status field and a memory.

How RQ200 makes proof the default

RQ200 doesn't bolt photos onto a workflow. The workflow runs through them:

1. The job starts with everything attached. You create it with the unit and the tenant's contact info on it, so the contractor can arrange the visit with the tenant directly, so you stop being the relay.
2. The contractor acknowledges it. You know they saw it: the job is on their plate, on the record, before any work happens.
3. Photo and video updates during the work. What they found and what they're doing, posted to the job as it happens, so you can see and direct work you can't drive to.
4. Submit for review, with proof. When they're finished, the contractor submits the job with photos of the completed work. Contractors don't close jobs. You do.
5. Approve or send back. If the photos show it done, one tap closes the job and the proof stays on the record forever. If they don't, send it back with a note.

The result: every closed job in your portfolio carries dated, attributed photo proof, not only the ones where somebody happened to remember. See how the verification itself works on the photo verification page.

Side by side

What else the software covers

Photo proof is the closing step of a full maintenance system:

• Buildings, units, and tenants: every job and task lives on a real unit with real contact info.
• Tasks and jobs: recurring tasks with age-based priority that escalates when things sit; one-off jobs with priority levels.
• A portfolio map color-coded by open work, so you see where the problems are at a glance.
• Tenant intake with no login: a QR code on the building lets tenants report an issue in about 30 seconds.
• Insights: completions per month, days-to-close, open work by priority, and photo-proof coverage.
• Notifications that thread: every email about a job lands in one conversation, plus web push and an in-app bell.

What it deliberately doesn't do

No rent collection, no leases, no accounting, no tenant screening. That's by design. RQ200 runs the maintenance and inspection work beside your books. Keep AppFolio or Buildium for the money; AppFolio work orders even file themselves into RQ200 with the work-order number, priority, tenant, and unit included.

If you're weighing a books-first suite against a dedicated maintenance tool, the work order software page walks through where each one breaks down.

Common questions